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Shipping

Free Shipping to the USA/Canada on orders over $50, Worldwide Shipping as little as $4.95.

Orders placed before 3pm EST will usually ship same day. Orders placed over the weekend will ship Monday. For the fastest and most reliable shipping service we recommend choosing DHL Express (Priority for Canadian customers). Shipping costs and options will be displayed during checkout.

We ship to 30 countries worldwide, if you don't see your country listed during checkout contact us and we may be able to help you out. Some oversize or bulky items, such as Longboards, are only available shipped to the United States.

Returns & Exchanges

To return or exchange an item please contact hello@HEROTIMEinc.com within 14 days of receiving your order. We will exchange items for a different size at no additional charge. Items must be in new unworn condition, and your return must be confirmed within 14 days of receiving your order. In the rare instance that you have received a damaged or defective item, please contact us as soon as possible with photos.

Customer Service

If you are having trouble with an order, or have any questions at all, please contact hello@HEROTIMEinc.com. We will get back to you as quickly as possible, often within a few minutes, but please allow up to one business day.

Sizing

Please see our size guide here, and check product descriptions for the additional guidance. Feel free to contact us if you're not sure about anything.