Terms & Contact


Ordering

Each HEROTIME Collection is available to order exclusively from our website for 48 hours. Once ordering is closed, these items will not be available to order again. Collections are announced in advance, to be the first to know please subscribe to our mailing list. You can also follow us on Instagram, Facebook and Twitter for announcements and sneak peeks. Orders will ship in the order they are received, usually within a few days, but it can be longer depending on order volume.

Shipping

We ship to the United States, Canada, and most countries worldwide. Shipping options and prices are provided during checkout. We suggest using tracked options to ensure the safe arrival of your HEROTIME items. Please note that shipping transit time estimates are from when your order is shipped, not from the time you place your order. For orders shipped outside of the United States and Canada, additional taxes or duty may be collected by your local government. We do our best to reduce these fees however they are the responsibility of the recipient. 

Returns & Exchanges

To return or exchange your order please contact us within 7 days of receiving your order. Due to the limited nature of our releases exchanges cannot be guaranteed. Please review our sizing guides for each item carefully and contact us if you have any questions. Items in brand new unworn condition can be returned for refund less our shipping costs.

Contact Us

For help, questions, anything at all please contact hello@herotimeinc.com - we'll get back to you as quickly as possible, usually within a few hours during our releases. Thank you!