Terms & Info


Ordering

Each HEROTIME Collection is available to order exclusively from our website for 48 hours. Once ordering a collection is closed, these items will not be available to order again. Collections are announced in advance, to be the first to know please subscribe to our mailing list. You can also follow us on Instagram, Facebook and Twitter for announcements and sneak peeks.  All HEROTIME items are made to order ethically and sustainably in Canada. We do our best to have all orders for each collection shipped within two weeks. We will provide updates once the collection has closed for orders. If you need to make a change to your order please let us know before the end of the release.

Shipping

We ship to the United States, Canada, and most countries worldwide by UPS. Please note that we do not ship to Po Boxes. Shipping options and prices are provided during checkout. All HEROTIME orders are shipped tracked to ensure successful deliveries. Please note that shipping transit time estimates are from when your order is shipped, not from the time you place your order. For orders shipped outside of the United States and Canada, additional taxes or duty may be collected by your local government. We do our best to reduce these fees however they are the responsibility of the recipient.

Returns

To return your order please contact us within 7 days of receiving your order. Please review our sizing guides for each item carefully and contact us if you have any questions. All items in brand new unworn condition can be returned for a refund less our shipping costs, except bodysuits for sanitary reasons. 

Contact Us

For help, questions, anything at all please contact us here - we'll get back to you as quickly as possible, usually within a few hours during our releases. Thank you!